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Terms and Conditions

Effective Date: 01/11/24

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These Terms and Conditions govern the use of services provided by My Menopause, a clinic run by a registered nurse, dedicated to supporting women through their menopause journey. By booking and using our services, you agree to the following terms:

 

1. Services

My Menopause offers a range of services to support clients experiencing menopause, including health consultations, checkups, treatment plans, and ongoing guidance. Services are delivered by a qualified healthcare professional and tailored to the individual needs of each client.

 

2. Appointments & Cancellations

  • Booking Appointments: All appointments must be booked in advance through our website, phone, or email. Once confirmed, you will receive a booking confirmation.

  • Cancellations: Cancellations or rescheduling of appointments must be made at least 48 hours before the scheduled time. Cancellations made within 48 hours will incur a cancellation fee of 50% of the appointment cost, unless there are extenuating circumstances.

  • Missed Appointments: Failure to attend an appointment without prior notice will result in the full session fee being charged.

 

3. Fees and Payment

  • Consultation Fees: Fees for services are clearly outlined during booking. Payment is due at the time of service or via prior arrangement.

  • Payment Methods: We accept card and cash for services rendered. For any outstanding payments, a reminder will be sent, and the amount must be paid within 7 days of the notice.

  • Refunds: We do not provide refunds for completed consultations or treatments unless there is evidence of negligence on our part.

 

4. Confidentiality and Privacy

All information shared during consultations and checkups is kept strictly confidential and complies with the relevant healthcare privacy laws. Any personal or health-related data collected is securely stored and only used for the purpose of providing care.

 

5. Health and Safety

We prioritise the health and safety of our clients. It is essential that you provide accurate and up-to-date medical history and inform us of any changes in your health. Failure to disclose relevant information may affect the effectiveness of our care.

 

6. Limitations of Service

The services provided by My Menopause are for supportive care and general health guidance related to menopause. Our services do not replace or act as a substitute for your primary healthcare provider or specialist. Any serious medical conditions or concerns should be discussed with a licensed medical doctor.

 

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate information about their health and medical history.

  • Following the guidance and recommendations provided during consultations.

  • Keeping us informed of any changes in health or new symptoms.

  • Attending all scheduled appointments.

 

8. Changes to Services and Terms

We reserve the right to change or update our services, fees, and terms and conditions at any time. Any changes will be communicated in writing and posted on our website.

 

9. Liability

My Menopause aims to provide the highest standard of care, but we cannot guarantee specific outcomes or results from our services. We are not liable for any adverse effects arising from a failure to follow advice or prescribed treatment. Our liability for any claim arising from services provided is limited to the cost of the service.

 

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom.  Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in United Kingdom.

 

11. Contact Information

For any questions or concerns regarding our terms, services, or bookings, please contact us at:

Privacy Policy

Effective Date: 01/11/24

At My Menopause, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect any information that you provide when you visit our website or use our services. By accessing our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you book an appointment, sign up for newsletters, or contact us, we may collect personal information, including but not limited to:

  • Name

  • Contact information (email, phone number, address)

  • Date of birth

  • Medical history (only when relevant for your care)

b. Non-Personal Information

We may collect non-personal information such as:

  • IP address

  • Browser type and version

  • Website usage data (via cookies, as detailed below)

 

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • Providing Care: To book appointments, assess your health needs, and provide tailored menopause care.

  • Communication: To send you appointment reminders, updates about services, and respond to inquiries.

  • Personalization: To enhance your website experience by delivering content that is relevant to your interests.

  • Internal Record Keeping: To maintain accurate health records and comply with healthcare regulations.

  • Marketing: With your explicit consent, we may send you newsletters or promotional information about services or events. You can opt out at any time.

 

3. Data Security

We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard the personal information we collect. However, no data transmission over the internet can be guaranteed 100% secure, and we urge you to take necessary precautions when sharing personal information online.

 

4. Data Sharing and Disclosure

We do not sell, lease, or share your personal information with third parties for marketing purposes. Your data may be shared only in the following circumstances:

  • Healthcare Providers: We may share your health information with other healthcare providers involved in your care, but only with your consent.

  • Legal Requirements: If required by law, we may disclose personal information to comply with a legal obligation or court order.

  • Third-Party Service Providers: We may share information with trusted third-party providers who assist in operating our website or processing payments. These parties are contractually obligated to protect your data.

 

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze site traffic. Cookies are small files stored on your device that help us recognize you and tailor content to your preferences. You can choose to accept or decline cookies through your browser settings, but please note that disabling cookies may affect website functionality.

 

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.

 

7. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal information we hold about you.

  • Correct Your Data: Update or correct any inaccuracies in your information.

  • Request Deletion: Ask us to delete your personal information (subject to legal and contractual obligations).

  • Withdraw Consent: You may withdraw consent for us to use your data at any time by contacting us.

 

8. Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements.

 

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed of any updates.

 

10. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Terms and conditions
Privacy policy
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